Kia EV2: Driver assistance guide / Pan-European eCall system: (if equipped)

Road accident Wireless network Public Safety Answering Point (PSAP) Rescue

Your Kia EV2 is equipped with an integrated telematics device connected directly with the automated Pan-European eCall system for establishing emergency voice communication with professional rescue response teams. The Pan-European eCall system operates as an automatic emergency call service triggered in the event of a severe traffic accident or other qualifying road accidents across Europe, applicable exclusively in countries where regulations mandate this system.

The system establishes direct contact with an authorized emergency dispatcher of the Public Safety Answering Point (PSAP) in the event of severe road incidents throughout participating European regions.

Under the specific operational conditions outlined in the official Owner’s Manual as well as the warranty and service documentation, the Pan-European eCall system automatically transmits essential diagnostic data to the Public Safety Answering Point (PSAP), including precise vehicle location coordinates, vehicle body type, and the unique Vehicle Identification Number (VIN) of your Kia EV2.

Once the critical data stored within the Pan-European eCall system is successfully delivered to the emergency rescue center to assist operators and medical personnel with optimized rescue operations, all transmitted diagnostic records are permanently deleted after the rescue operation concludes.

As detailed in the Owner’s Manual, a dedicated Pan-European eCall control unit is permanently installed inside your Kia EV2 to maintain continuous connectivity with public emergency networks. “Other accidents” refer to any unforeseen incidents on European roads resulting in personal injuries or creating an urgent necessity for professional rescue assistance. In the event of a sudden accident, bring your Kia EV2 to a complete stop and press the SOS button. When initiating a manual call, the system compiles relevant vehicle metadata and connects you directly with a dispatcher at the Public Safety Answering Point (PSAP) so you can clearly report the nature of the emergency.

• Description of the eCall in-vehicle system
• Information on data processing